Frequently asked questions
What is VRB Loyalty Rewards?
VRB Loyalty Rewards is our exclusive program designed to thank our valued customers. By joining, you earn points for every purchase and interaction, which can be redeemed for luxurious spa treatments, services, and discounts on future visits.
How do I join the VRB Loyalty Rewards program?
Joining the VRB Loyalty Rewards program is easy! Simply sign up for a complimentary account on our website or at our spa, and you'll start earning points with your first purchase.
How do I earn points?
You can earn points by making purchases at our spa or online, as well as through special promotions and interactive activities. The more you engage with us, the more points you accumulate.
How do I redeem my points?
Points can be redeemed for discounts on future spa visits or online purchases. Simply log in to your account, visit your dashboard, and select the reward you'd like to redeem. For a full list of available rewards, check our website or speak with our staff.
What can I use my points for?
Points can be redeemed for a variety of luxurious spa treatments, services, and discounts on future visits.
What happens to my points if I return a purchase?
If you return a purchase, the points you earned for that purchase will be deducted from your account.
Do my points expire?
Points will expire after one year if there isn't any account activity.
Can I transfer my points to someone else?
Points are non-transferable and can only be used by the account holder.
How do I check my points balance?
You can check your points balance by logging into your account on our website or by asking a member of our staff during your visit.
Are there different loyalty tiers?
Yes, we offer different tiers with increasing benefits. The more you spend with VRB, the higher your loyalty tier, and the more exclusive perks you receive.
How do I advance to the next tier?
Your tier advancement is based on your total spend at VRB. The more you spend, the higher your tier level becomes, unlocking greater benefits and rewards.
What happens if I forget to use my points?
If you forget to use your points, they will remain in your account until they expire. Be sure to redeem them before their expiration date to enjoy your rewards.
How do I contact customer service for questions about my points?
For any questions or assistance with your VRB Loyalty Rewards account, please contact our customer service team via email, phone, or during your next visit to the spa. We're here to help!